This is advanced notification that Capita will be using the regular maintenance window for Prism and the associated Admin Console between 06:00 and 06:30 on Monday 25^th February through to Monday 25^th March.

Monday 25th February 2013– Network Infrastructure Maintenance (06:00 – 06:30)

Capita will be undertaking an upgrade of the network infrastructure used to provide the Prism SaaS solution. This maintenance is part of our normal programme of updates for our network infrastructure. The upgrade involves changes to a small number of network components, which may result in slight performance degradation to the service for the period 06:00 until 06:30.

The services which may be impacted during this maintenance window are: Prism and the associated Admin Console.

Since this change is to the supporting infrastructure for Prism and not the application functionality, Capita will confirm by email at the end of the maintenance window the success state of the upgrade.

Monday 4th March 2013 – Extended Network Infrastructure Maintenance (06:00 – 06:30)

Capita will be completing an upgrade of the network infrastructure used to provide the Prism SaaS solution. This maintenance is part of our normal programme of updates for our network infrastructure. The upgrade involves changes to a small number of network components, which may result in slight performance degradation to the service for the period 06:00 until 06:30.

The services which may be impacted during this maintenance window are: Prism and the associated Admin Console.

Since this change is to the supporting infrastructure for Prism and not the application functionality, Capita will confirm by email at the end of the maintenance window the success state of the upgrade.

Monday 11th / 18th / 25th March 2013 – Prism Infrastructure Upgrade (06:00 – 06:30)

Capita will be changing the software infrastructure used to provide the SaaS solutions for Prism and the associated Admin Console. These changes are in order to provide the roadmap items “Migration to Capita Infrastructure” and “Migration to new Domain Name”, which are due in 2013.

The upgrade requires that all user sessions to the applications are reset when they switch over to the new application version. In order to minimise the impact on the library users, we are therefore going to perform this outside of standard business hours, so that the number of affected users is minimised. During the upgrade Prism and the Admin Console will not be available.

The services which may be impacted during this maintenance window are: Prism and the associated Admin Console.

Capita will confirm by email at the end of the maintenance window the success state of the upgrade.