We are preparing a new release of Prism 3. It is currently in testing, then it will be made available to customers for preview, before being put live.

This release will improve the handling of errors. Sometimes a user may see a message saying that an error has occurred. This can be due to configuration problems in the local system or between Prism and the local system, relating to user transactions such as renewal, reservation or cancellation and changing PIN. We are working to resolve these issues. This forthcoming release will do two things to help:

• It will automatically notify us with details each time such an error occurs. This will help us to diagnose and fix the causes of the errors.
• It will present the user with more a more helpful page, including the option to send a feedback message. This will generate an email to the same addresses as the existing feedback option in the top menu. The text on the error page is configurable. The default page content, which will display between your local header and footer, is shown in the image below (click it to see a large version).

New error page body

When the release is ready it will be made available as a preview, as usual, before release to the live service.