The Feedback feature in Prism is highly valuable both to us and to the library. Users can and do tell us what they like and what they would like to see in Prism, as well as reporting problems. Their perspective is always refreshing and instructive and continually reminds us that we should be wary about thinking we know what they want.

So when we found a fault a few days ago in the latest release that was preventing the sending of user feedback emails in many cases, we gave it priority and the fix was released this morning. Software as a Service means that all customers get the benefit of the release immediately.

Now that it’s working properly again, we’re looking forward to the continuation of the reality feed.