We’re pleased to announce that the next release of Prism is now available for preview.
This release includes:

• Click and collect

Click and collect

Click and collect is designed to allow library users to request items that are on the shelf. It sets the collection site to the home site of the item, removing the need to transit material, and reserves the specific copy the user has selected. Once a copy has been reserved in this way, it will show the word Reserved beside it. The rules in the reservation filter are used at different points in the click and collect process. This feature requires LDS 2.9.11.

It is strongly advisable to amend some other aspects of the system when implementing click and collect to avoid accidentally adding extra copies to a reservation:

1. Comment out cron lines for the script res_add_itms. It is designed to add in copies to reservations which may not have been added when the reservation was created.
2. Set TAL_RES_ADD_ITEMS=NO for whichever operators have it set to YES. When set to YES, an item will be linked to existing reservations if appropriate when it is receipted, regardless of the status the item is receipted to.

The click and collect feature is switched on in the Admin console. Select the new Interface option for each Prism tenancy you wish to update, click in the tick box and save, then run Reset Tenant Cache. If you find this does not activate the functionality, try the following command:

https://demo.capitadiscovery.co.uk/{tenancy_name}/resettenantcache

For example:

https://demo.capitadiscovery.co.uk/birmingham/resettenantcache

or

https://demo.capitadiscovery.co.uk/birmingham-sandbox/resettenantcache

When the feature is switched on the system will automatically suppress the Reserve this item button in the full record display in Prism and expand the holdings to show the Collect button.

The system does various checks to determine whether to show the Collect  button. If the user is not authenticated, the button beside the copy shows the word Collect. Note: The Collect button can appear against copies that are not reservable because the reservation filter rules are not fully checked until the user is authenticated.

Clicking on the Collect button prompts the user to authenticate and the screen is re-displayed showing the Collect from button against available copies that are not already reserved.

Things to note:

• If there is a standard reservation against the bibliographic record, all the reservable copies will have Reserved against them.
• When click and collect is being used the user is choosing the site they will collect the item from, i.e. the home site of the item.
• They are reserving that specific copy, so staff will need to find that copy to satisfy the reservation.
• When the user views their reservations in My Account, the screen will look as it always has done. If they were the third person to reserve a copy, for example,  they will see that they are at Position 3 in the queue. This means there are three reservations on the title, but if click and collect was in operation when the reservation was placed, they have reserved a specific copy which is on the shelf.

In Pick reservations the number of copies to be collected displays in the REQUIRED column. The small arrow beside the item shelfmark will show the barcode(s) of the additional item(s) needed.

When the copies have been collected, they are processed in the standard way through Process reservations or rotations. With click and collect there will only be one reservation for each copy.

Release Procedure

Making the most of your preview

Please check the preview version as early as possible to become familiar with the new functionality and to ensure that your tenancy still behaves as expected in terms of functionalities, including extensions, and styling.

To preview this release, please precede your tenancy URL with ‘demo.’, like this: demo.capitadiscovery.co.uk/{your tenancy name}. If you have your own host name, you’ll need to use demo.capitadiscovery.co.uk instead.

Release to the live service

The release of Prism to the live service will now be on Tuesday 11th August 2020.

If you need an LDS upgrade

Your current LDS version number is displayed in the footer of Soprano pages. If you require an upgrade to LDS 2.9.11 mentioned for the above feature, please raise a support case through the customer support portal.

Comments and contact

If you have any comments, questions or suggestions please get in touch. You can comment here on the Soprano blog or contact our support team directly. To suggest and discuss additional features please visit the  Prism Ideas Forum.

We’re pleased to announce that the version of Prism that has been in preview recently has now been released to the live service.

The details are described in this release notice and are summarised as follows:

• A fix to hotlinks used to access e-resources

If you have any comments, questions or suggestions please get in touch. You can comment on the Prism blog, on Prism Ideas or contact our support team directly.

We’re pleased to announce that the next release of Prism is now available for preview.
This release includes:

•  A fix to hotlinks used to access e-resources

A fix to hotlinks used to access e-resources

If the 856 field in a bib record holds a url which contains references to more than one database, both database values are now going to be stored in the link used by Prism. This fix will only become available:

• Once the release has gone into the live Prism environment
• The work involved has been dummy edited following the release to live

If you have any questions about this please get in touch with the helpdesk.

Making the most of your preview

Please check the preview version as early as possible to become familiar with the new functionality and to ensure that your tenancy still behaves as expected in terms of functionalities, including extensions, and styling.

To preview this release, please precede your tenancy URL with ‘demo.’, like this: demo.capitadiscovery.co.uk/{your tenancy name}. If you have your own host name, you’ll need to use demo.capitadiscovery.co.uk instead.

Release to the live service

The release of Prism to the live service will now be on Tuesday 23rd June 2020.

Comments and contact

If you have any comments, questions or suggestions please get in touch. You can comment here on the Soprano blog or contact our support team directly. To suggest and discuss additional features please visit the  Prism Ideas Forum.

We’re pleased to announce that the version of Prism that has been in preview recently has now been released to the live service.

The details are described in this release notice and are summarised as follows:

• Facets under the ‘More’ link are shown as a list
• Searching Summon as part of the Prism pro ILL Request workflow
• A security fix in My Account
• Prism Pro E-Pay improvements

If you have any comments, questions or suggestions please get in touch. You can comment on the Prism blog, on Prism Ideas or contact our support team directly.

We’re pleased to announce that the next release of Prism is now available for preview.
This release includes:

• Facets under the ‘More’ link are shown as a list
• Searching Summon as part of the Prism pro ILL Request workflow
• A security fix in My Account
• Prism Pro E-Pay improvements

Facets under a More link are shown as a list

Now when you click on a More facet, the results are displayed in ascending alphabetical order. Options are provided to sort the list in descending order or by the count of the number of matches

Searching Summon as part of the Prism pro ILL Request workflow

During the initial stages of creating an ILL request through Prism, the system carries out a search of the catalogue using the details the requester has entered. This search will now be carried out against Summon if this is the default catalogue.

A security fix in My account

A fix in the My Account area has been applied to close a security issue

Prism Pro E-Pay improvements

Changes have been made to the information passed by Prism Pro e-Pay functionality to Capita Payments SCP9 payment provider.

• Charge types can now be mapped to a fund code
• The borrower barcode can be mapped, via Reference, to the payment transaction

Making the most of your preview

Please check the preview version as early as possible to become familiar with the new functionality and to ensure that your tenancy still behaves as expected in terms of functionalities, including extensions, and styling.

To preview this release, please precede your tenancy URL with ‘demo.’, like this: demo.capitadiscovery.co.uk/{your tenancy name}. If you have your own host name, you’ll need to use demo.capitadiscovery.co.uk instead.

Release to the live service

The release of Prism to the live service will now be on Thursday 28th May 2020.

Comments and contact

If you have any comments, questions or suggestions please get in touch. You can comment here on the Soprano blog or contact our support team directly. To suggest and discuss additional features please visit the  Prism Ideas Forum.

We’re pleased to announce that the version of Prism that has been in preview recently has now been released to the live service.

This release includes:

• Some fixes to the information passed to Capita Pay360

Details are described in the release notice

If you have any comments, questions or suggestions please get in touch. You can comment on the Prism blog, and suggest and discuss additional features in Prism Ideas or contact our support teams directly.

We’re pleased to announce that the next release of Prism is now available for preview.
This release includes:

• Some fixes to the information passed to Capita Pay360

Some fixes to the information passed to Capita Pay360

The fixes are:

• Being able to send through the “FundCode” and “Reference” fields separately
• One of the descriptions for an Item Summary element has been amended

Making the most of your preview

Please check the preview version as early as possible to become familiar with the new functionality and to ensure that your tenancy still behaves as expected in terms of functionalities, including extensions, and styling.

To preview this release, please precede your tenancy URL with ‘demo.’, like this: demo.capitadiscovery.co.uk/{your tenancy name}. If you have your own host name, you’ll need to use demo.capitadiscovery.co.uk instead.

Release to the live service

The release of Prism to the live service will be on Thursday 27th June 2019.

Comments and contact

If you have any comments, questions or suggestions please get in touch. You can comment here on the Prism blog, on the Prism forum or Prism Ideas or contact our support  team directly.

We’re pleased to announce that the next release of Prism is now available for preview.
This release includes:

• Changes to Prism to pass through additional information to Capita Pay360

Changes to Prism to pass through additional information for Capita Pay360

In this release, the Prism epayments functionality can now also send through the Customer reference and the fund code fields to Capita Pay360 if specified.

Making the most of your preview

Please check the preview version as early as possible to become familiar with the new functionality and to ensure that your tenancy still behaves as expected in terms of functionalities, including extensions, and styling.

To preview this release, please precede your tenancy URL with ‘demo.’, like this: demo.capitadiscovery.co.uk/{your tenancy name}. If you have your own host name, you’ll need to use demo.capitadiscovery.co.uk instead.

Release to the live service

The release of Prism to the live service will be on Tuesday 11th June 2019.

Comments and contact

If you have any comments, questions or suggestions please get in touch. You can comment here on the Prism blog, on the Prism forum or Prism Ideas or contact our support or sales admin teams directly.

Hello

The following email previously sent out in November, explained that  we are introducing a new Capita My Account Portal, replacing the My Support portal. This is going to go live tomorrow.

Please be aware that if you have not logged into My Support within the past year then you will need to register for an account in the new system which can take up to 5 working days to be approved.

———————————————

Hello,

As a current user of the My Support portal, we are emailing you to let you know that we’ll soon be upgrading your customer portal to the Capita My Account portal. This will offer all of the functionality you enjoy currently plus a whole lot more.

Do I need to do anything?
All you need to do is look out for an email from us when the new portal is ready for you to log in. You will be able to use your same username as you do now for My Support, but you will have to click a button on the login page to generate a new temporary password. Once you’re logged in you can reset it to something more memorable.

What about my existing support cases?
All your active support cases and the past two years’ worth of historical cases will be migrated over and accessible within My Account. You’ll be able to create any new support cases online within My Account as soon as it goes live.

Can other people in my organisation register for an account?
Following go live, we will be emailing all customers about the benefits of registering for My Account so they will get an opportunity later to set up an account.

Further information
To see a sneak preview of what you can expect within My Account, please see our handy My Account overview. Once we’re live you’ll have easy access to further details on how you can utilise each area of the site.

Kind Regards

Capita Education Software Solutions

We’re pleased to announce that the version of Prism that has been in preview recently has now been released to the live service.

This release contains:

• An enhancement to Published Year facet
• Accessing RefWorks from the Save button – amendment

Details are described in the release notice

If you have any comments, questions or suggestions please get in touch. You can comment on the Prism blog, and suggest and discuss additional features in Prism Ideas or contact our support or sales admin teams directly.