University of Bolton library

As we all strive to do the best job possible, the importance of getting feedback from customers is really important. The validation of knowing what we are doing has an impact; and more importantly makes a difference is gratifying for all of us.  That’s why surveying users has always been an important aspect of any library service.  The need to ensure that what is being provided for users of the service is meeting their expectations is an integral part of checking relevancy and satisfaction. Its a way of learning what people want and how things can be improved.

The University of Bolton have recently undergone an extensive refurbishment (and blogged about it) including a new entrance area, self service and they also implemented a new library Catalogue, Talis Prism.  They have asked their users for comments regarding the catalogue, which they have shared with us:-

“The library catalogue is much easier to use now”

“ the new library catalogue is a very welcome improvement making navigation far easier.”

” Library catalogue – is excellent, easily navigated and accurate”
It’s great to see this type of response from users of Talis Prism, have a look at the University of Bolton’s implementation and see for yourself. Also come along to our Talis Prism days to see how Prism can make difference to your users; and to your catalogue.  Of course, not all the comments are completely positive, as the old adage goes, you can’t please all of the people all of the time; but as  Hugh Prather said:-

“Negative feedback is better that none. I would rather have a man hate me than overlook me. As long as he hates me I make a difference.”

An extreme reaction, but I’m sure you get the point.