For my last post on KPIs (for the time being anyway), I thought I would provide links to other guidance on the topic. There have been many papers on library performance management with many being published in the early to mid 1990s. See for example this bibliography from Canada. Here are a few more recent offerings:

Measuring Quality; Performance Measurement in Libraries 2nd revised edition

This handbook was first published in 1996 for academic libraries only. The 2007 edition has been extended to cover both public and academic libraries. Copies are available for sale from the IFLA. A table of contents is available here.

ISO 11620 – Information and documentation — Library performance indicators

This was first published in 1998. A revised (2008) edition is available from the International Standards organisation (ISO). From the Abstract:

ISO 11620:2008 specifies the requirements of a performance indicator for libraries and establishes a set of performance indicators to be used by libraries of all types. It also provides guidance on how to implement performance indicators in libraries where such performance indicators are not already in use.

Working towards Outcomes Assessment in UK Academic Libraries

(Journal of Librarianship and Information Science.2003; 35: 93-104 )

This article attempts to suggest ways to evaluate the performance of an academic library based on research outcomes. It is available here.

If you know of, or use, other recent guidance in this area, please do leave a comment